Shipping policy
Shipping Policy
Shipping Policy for Dracoss
Last Updated: 12/31/2024
Thank you for choosing Dracoss, `Dracoss Inc`. The following shipping policy ("Policy") applies to all purchases made on the Dracoss.tech website ("Service") operated by Dracoss Inc. ("we," "us," or "our"). Please read this policy carefully to understand our shipping terms.
Processing Time
Orders are processed within [1-2] business days after the pre-order campaign and production are completed. We will notify you by email when your order has been processed and shipped.
Shipping Rates and Delivery Estimates
The shipping fees for your order will be calculated and displayed at checkout. We offer various shipping options with estimated delivery times:
● Standard Shipping: [3-7] business days
● Expedited Shipping: [3] business days
● Priority Shipping: [1-2] business day
Please note that these estimates are not guaranteed and may vary due to external factors beyond Dracoss's control, such as carrier delays or customs processing times. For U.S. customers, business days are considered Monday through Friday, excluding holidays.
Free Shipping
Orders over $100.00 qualify for free standard shipping within the U.S.
International Shipping
We currently ship to Tunisia. For international orders, the customer is responsible for any applicable customs duties, taxes, and import fees. Dracoss is not responsible for delays caused by customs processing. For shipments to the U.S., customers may also be subject to applicable customs duties or taxes based on local regulations.
Order Tracking
You will receive a shipping confirmation email containing your tracking number(s) once your order has shipped. The tracking number will be active within 24 hours. You will also receive updates on the status of your order. If you experience any issues with tracking your order, please get in touch with our customer support team at contact@dracoss.tech.
Damaged or Lost Items
Dracoss is not responsible for products damaged or lost during transit. If you receive your order damaged, please get in touch with the carrier to file a claim. Claims must be filed within 31 days of receiving the product. Retain all packaging materials and damaged goods before filing a claim.
If your package is lost during transit, please get in touch with our customer support team at contact@dracoss.tech for assistance. Claims for lost packages should be filed within 31 days of the expected delivery date.
Customer Support
If you have any questions or need assistance, you can contact our customer support team at contact@dracoss.tech. For faster resolution, feel free to call us at +1 (929) 207-1529.
Changes to This Policy
We reserve the right, at our sole discretion, to modify or replace this policy at any time. If a revision is significant, we will try to provide at least 30 days' notice before the new terms take effect. What constitutes a significant change will be determined at our sole discretion.
If you have any questions about our shipping policy, please contact us at contact@dracoss.tech.
